I'm not here to go cheerleader - but I have actually spoken with him about this issue last week and mentioned that if they weren't going to properly engage the potential customer they may as well just buy banner ads rather than waste time on forums.
Turns out (as I'm told) - because of the way they have launched this campaign they didn't anticipate the level of interest or number of questions compared to usual simple banner ad stuff, and I've suggested they get proper tech reps beefed up to deal with forum enquiries rather than going through media-relation proxies.
So - let's hope this experience will lead to better customer service which hopefully benefits us all.
Originally Posted by ashsimmonds
I'm not here to go cheerleader - but I have actually spoken with him about this issue last week and mentioned that if they weren't going to properly engage the potential customer they may as well just buy banner ads rather than waste time on forums.Good to see!
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